Quotes that get chased
Quotes Followed Up.
Diaries Kept Full.
Appointment setting, quote follow-up and customer care for contractors and field service businesses.
The short version
Construction & Field Services
Contractors lose more work to unchased quotes than to price. The quote goes out at nine at night after a full day on site, and nobody rings the customer four days later to ask what they thought — because the person who would ring is on another roof. We do the ringing, so the work you have already priced actually converts.
- Contractors quoting more than they convert.
- Field service businesses where the phone goes unanswered during working hours.
- Companies whose diary has gaps that nobody has time to fill.
What the team actually does
Included In Construction & Field.
Shaped to your business on the discovery call — this is the shape it usually takes.
Quote Follow-Up
Every quote chased on a schedule, with the outcome recorded — won, lost, or think about it and when to call back.
Appointment Setting
Surveys, site visits and estimates booked into the diary around where the teams already are.
Inbound Enquiries
Calls answered while the crews are working, so an enquiry does not go to a competitor by lunchtime.
Job Scheduling Support
Confirming, rescheduling and reminding, which is most of what makes a day run late.
Customer Care After The Job
The follow-up call that catches a snag early and asks for the review while the work is fresh.
Reactivating Past Customers
Going back through work done a year or two ago, which is the cheapest pipeline a contractor owns.
How it starts
Four Steps From A Call
To A Team That Is Running.
Outsourcing goes wrong when the role was never written down properly. So we spend the effort at the front, before anyone is hired.
- 01
Discovery Call
Fifteen minutes on what the work actually is, what good looks like, and whether outsourcing it is even the right answer. Sometimes it is not, and we will say so.
- 02
Design The Role
We write the role down properly — the tasks, the systems, the standard, the escalation path. Most outsourcing that fails, fails here.
- 03
Recruit And Train
We recruit into the role, train the team on your product and process, and do it before anyone touches a live customer or a live prospect.
- 04
Go Live And Manage
The team starts, and our management layer runs it day to day — quality, cover, reporting. Your involvement drops off after the first few weeks, which is the point.
The rest of what we do
Other Services.
Most clients start with one function and add a second once the first is running. Nothing here has to be taken together.
- 01 Sales Development & Lead Generation Cold outreach, lead generation, appointment setting and follow-up, run by a dedicated team so your closers spend their day closing.
- 02 Customer Service & Support Professional teams handling enquiries, resolving issues and giving your customers one consistent standard of service.
- 03 Recruitment Support Candidate sourcing, client outreach, compliance and mobilisation, so your consultants stay on the phone to the people who matter.
- 04 Insurance & Financial Services Outbound support, lead generation and quote follow-up shaped around how insurance and financial services firms have to work.
- 05 Tech & SaaS Sales Outbound sales, demo bookings, lead follow-up and CRM support for software businesses building a repeatable pipeline.
Questions
Questions About Construction & Field.
Will the team understand the work?
They are trained on your services, your pricing structure and the questions your customers actually ask before they take a live call. They are not asked to give technical advice — anything that needs a trade answer goes to you.
Can they book into our existing system?
Yes, where you have one. Where you do not, we work to whatever the diary currently is.
We only need this at certain times of year.
That is a normal shape for this sector, and cover can scale up for a season and back down again afterwards.
Get started
Tell Us What The Work Is.
We Will Tell You Honestly Whether We Can Help.
A fifteen-minute discovery call, no obligation. If outsourcing is the wrong answer for what you are trying to do, we would rather say so on the call than three months in.